Privacy Policy

1. Who is responsible for your information

Sans Souci Ongles & Spa is responsible for the personal information it holds. For any question about this policy or to exercise your rights, contact us at info@onglessanssouci.com or (450) 505-6450.

2. Information we collect

We collect only the information needed for the purposes described below:

• Contact details: name, phone number and email address you provide when booking an appointment or sending a request through our contact form.
• Appointment details: services booked, date and time, requested technician and service history.
• Payment information: for certain bookings, a credit card may be kept on file to apply cancellation or no-show fees. This data is processed by a secure payment provider; we do not keep full card numbers.
• Technical data: when you visit our site, limited data (device type, pages viewed) may be collected to operate and improve the site.

3. Why we use your information

We use your personal information to:

• Schedule, confirm and manage your appointments;
• Provide our services and communicate with you about them;
• Respond to requests sent through our contact form;
• Apply our cancellation and no-show policies;
• Meet our legal and accounting obligations.

4. Basis for processing

We process your information based on your consent, the need to perform the service you request, and our legal obligations. You may withdraw your consent at any time, subject to information we must keep for legal reasons.

5. Sharing with third parties

We do not sell your personal information and do not share it for marketing purposes without your consent.

We may share certain information with service providers who help us operate our business (for example, our online booking platform and our payment provider), only to the extent necessary to deliver their services and under appropriate confidentiality commitments.

6. How long we keep your information

We keep your personal information for as long as necessary for the purposes for which it was collected, or as long as required by applicable law (for example, tax and accounting obligations). When it is no longer needed, it is securely destroyed or anonymized.

7. Security

We put in place reasonable technical and organizational measures to protect your information against unauthorized access, use or disclosure. Payment information is processed by providers that comply with industry standards.

8. Your rights

Under Law 25, you have the right to:

• Access the personal information we hold about you;
• Request the correction of inaccurate or incomplete information;
• Withdraw your consent to its use, subject to legal obligations;
• File a complaint with the Commission d'accès à l'information du Québec.

To exercise these rights, contact us at info@onglessanssouci.com.

9. Cookies

Our site may use cookies that are essential to the proper functioning of the site and, where applicable, audience-measurement cookies to understand how our site is used. You can manage cookies in your browser settings; disabling certain cookies may limit functionality.

10. Changes to this policy

We may update this policy from time to time. The most recent version is always published on this page, with its update date.

11. Language

In accordance with the Charter of the French Language, this policy is available in French. Translations are offered for your convenience; in the event of any discrepancy, the French version prevails.